You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, personalized items, and products marked as final sale. Shipping costs are non-refundable unless the return is due to our error.
Once your return is approved, we will process your refund within 3-5 business days. The refund will be applied to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid. We do not offer exchanges; if you wish to exchange an item, you must return the original item and place a new order.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact us with your order number and payment details.
We will investigate the issue and work with our payment processor to resolve any delays. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: KickWave
Address: 10222 Pine Glen Circle, Louisville, KY
Email: [email protected]
Phone: +1 374294889
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
